Last Updated: March 31, 2026

Welcome to Green Horizons Lawn Care. These Service Terms and Conditions ("Terms") govern the lawn care and landscaping services we provide. By engaging our services or placing an order, you agree to these Terms. Please read them carefully.

Green Horizons, Inc.
12201 River Ridge Blvd
Burnsville, MN 55337
Email: customerservice@green-horizons.com

1. Acceptance of Terms

By accessing or using our website, requesting services, or engaging Green Horizons for lawn care services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services Overview

Green Horizons provides professional lawn care and landscaping services, including but not limited to:

Weekly lawn mowing and maintenance
Fertilization programs with weed and crabgrass control (up to 6 applications)
Spring and fall cleanup services
Core aeration and dethatching
Seeding and overseeding
Sprinkler start-up and blow out
Gutter cleaning
Mulching and landscape bed maintenance
Snow plowing and winter services
Landscape design and installation
Other lawn care and landscaping services as agreed upon

Specific services, pricing, and schedules will be detailed in individual service agreements or estimates.

3. Service-Specific Terms and Conditions

The following terms apply to specific seasonal and specialty services offered by Green Horizons. These terms supplement the general service agreement and any individual service estimates.

3a. Fertilization Programs

Program with weed and crabgrass control — up to 6 applications.

Multiple applications will be applied throughout the season utilizing high quality products
Program includes a crabgrass pre-emergent along with liquid weed control for broadleaf weeds
Fertilizer is premium slow release granular, and 1 application will include an organic based product

3b. Spring Cleanup

Approximately April 1 – June 15, as weather permits.

Service includes raking of turf areas with metal tines attached to mowers, cleaning leaves out of landscaped areas with backpack blowers, and removal of leaves and clippings from property
Extra work, such as cutting back perennials, cleaning pine needles, or cleaning out woody areas, is available upon request
Price is subject to change if property was not cleaned by Green Horizons the prior fall OR additional work is requested. You would then be billed at a rate of $75 per hour per person
There will be an additional hauling/disposal fee added to all spring/fall cleanup orders

3c. Spring Sprinkler Start-up and Fall Sprinkler Blow Out

In the spring, your trained technician will turn on your system, test the sprinklers in all zones, and program your watering schedule
In the fall, our technician will thoroughly blow out your system to protect it from the winter freeze
For larger systems there may be an extra charge
When we receive your sign-up, the office will contact you for scheduling — early ordering helps facilitate scheduling

3d. Fall Cleanup

Price includes 2 visits (unless otherwise noted) to ensure thorough cleanup
The first visit is approximately between Oct 15 – Nov 7 and the second visit is usually two or three weeks later
Service includes removal of leaves from garden beds and turf areas
Extra work, such as cutting back perennials, cleaning pine needles, or cleaning out woody areas, is available upon request at $75 per hour per person
Exclusion: Fall cleanup does NOT include wooded areas
Partial visit billing: If due to weather conditions or late signup we are unable to return for the second visit, you will be billed either half the full price or $75 per hour per person for the first visit, whichever is greater
There will be an additional hauling/disposal fee added to all spring/fall cleanup orders

3e. Gutter Cleaning

Service includes removal of all debris from gutters, testing all downspouts, and cleanup
Teams will use blowers to clean gutters
Two-visit option available: first visit is usually performed in October and the second 2–4 weeks later
For homes with gutter guards, gutters will be cleaned without removal of guards

3f. Dethatch & Haul

Service provides a heavy-duty dethatch of lawn with power rake machine and removal of thatch debris
An excessive thatch layer inhibits the effectiveness of watering and fertilization and promotes lawn disease
Recommended on lawns with a thatch layer over 1 inch and to prep lawns prior to seeding

3g. Aeration

Mechanical process that removes plugs of soil from lawn; plugs are left on turf and will gradually break down returning to organically enrich the soil
Aeration promotes root growth, reduces compacting of soil, and enhances the effects of fertilization and seeding

3h. Marking Sprinkler Systems and Invisible Fencing

For services such as aeration and dethatching, it is essential that sprinklers and invisible fencing are marked prior to service. If not notified of the systems, Green Horizons is not liable for damage to unmarked sprinkler heads or buried underground irrigation systems and/or invisible fencing cables, wires, etc.

3i. Lawn Mowing

Service includes weekly mowing, weed whipping, and blowing hard surfaces clean of grass clippings
The base price is set according to a weekly mowing schedule on a specific day (Mon–Fri) when Green Horizons is in your neighborhood
We may arrive a day or two later than normal during a rainy week or after a holiday
Additional charges: The base mowing price will increase if you request bagging of lawn clippings or mowing of extra-long grass or newly installed sod
Skipping mowing: During the mowing season (May – mid-October), if you want to skip mowing due to dryness or slow-growing turf, contact Green Horizons at least 1 business day before your scheduled mow and we will skip your lawn that week

3j. Snow Plowing

Snow plowing is triggered at 1 inch of snowfall
Service is completed within 8 hours for accumulations of 3 inches or less; larger storms may take longer
Snow plowing does not include sidewalks or garage aprons
Plow-out service (clearing after city plows): minimum $35 per visit, billed separately
Seasonal flat rate: If cancelled early, a minimum of 12 visits may be charged
Per-time billing: 12 visits are billed after the first push (or when the order is placed) and are non-refundable; visits beyond 12 are billed at the per-time rate

4. Service Area

We serve the following areas:

Minnesota: Twin Cities metropolitan area, including but not limited to Burnsville, Lakeville, Apple Valley, Eagan, Bloomington, Edina, Eden Prairie, Minnetonka, Plymouth, Maple Grove, and surrounding communities.
Connecticut: Greater Hartford area, including West Hartford, Hartford, New Britain, and surrounding communities.

Service availability may vary by location and season. Contact us to confirm service availability in your area.

5. Estimates and Pricing

Free Estimates

We offer free, no-obligation estimates for all services. Estimates are based on:

Property size and condition
Scope of services requested
Frequency of service (one-time vs. recurring)
Seasonal factors and current market rates

Estimate Validity

Written estimates are valid for 30 days from the date of issue. After 30 days, pricing may be adjusted to reflect current market conditions, seasonal changes, or property condition changes.

Pricing Changes

For recurring services, we reserve the right to adjust pricing with 30 days' written notice to reflect changes in costs, property conditions, or scope of work.

6. Payment Terms

Payment Methods: We accept cash, checks, and major credit cards
Invoices Due Upon Receipt: Invoices are due upon receipt. If an invoice has not been paid within 30 days of the date of the invoice, the customer shall be subject to late payment charges as set forth below and service may be suspended until paid in full
Late Payment Charge: A minimum charge of $15 may be applied to the customer's statement on the unpaid balance if payment is not received by Green Horizons within 30 days from the invoice date
Returned Checks: A fee of $30 will be charged for any returned check
Collections: Accounts over 90 days in arrears may be turned over to a licensed collection agency
Service Suspension: We reserve the right to suspend services for accounts with overdue balances
Collection Costs: You agree to pay all costs of collection, including reasonable attorney's fees, if your account is referred to collections

Fuel Surcharge

Green Horizons reserves the right to add a fuel surcharge to services in the event of average Twin Cities/West Hartford gas prices exceeding $3.50 per gallon. This fuel surcharge will remain independent from our base rates and will be shown as a separate entry on your invoice.

7. Scheduling and Cancellation

Service Scheduling

We will make reasonable efforts to schedule services at your convenience. For recurring services (such as weekly mowing), specific service days may vary within a service window based on weather, equipment availability, and route efficiency.

Cancellation of Service

Email customerservice@green-horizons.com or mail written notice to Green Horizons. Green Horizons will confirm receipt of cancellation
Notice of cancellation must be received at least 30 days in advance
Seasonal Programs: Cancellation of multi-application programs (e.g., fertilization) may be subject to early termination fees

Weather-Related Delays

Minnesota weather can be unpredictable. Services may be delayed or rescheduled due to:

Rain, snow, or extreme temperatures
Frozen or excessively wet ground conditions
Safety concerns for our crew or your property

We will make every effort to notify you of weather-related delays and reschedule promptly. No fees apply for weather-related postponements.

8. Property Access and Preparation

Your Responsibilities

To ensure safe and efficient service delivery, you agree to:

Provide clear access to service areas (unlocked gates, clear driveways, etc.)
Remove or secure toys, hoses, decorations, and other obstacles from lawn areas
Mark or flag sprinkler heads, landscape lighting, and underground utilities
Secure pets indoors or away from service areas during scheduled services
Notify us of any hazards, such as beehives, wasp nests, or unstable ground
Close windows before chemical applications (fertilization, weed control)

Sprinkler and Invisible Fence Liability

Locked Gates or Inaccessible Areas

If we cannot access your property due to locked gates, blocked driveways, or other obstacles, we may charge a trip fee and reschedule the service.

9. Damages

In the event of any suspected damage to property by Green Horizons, please notify the office immediately. Arrangements for repair must be made through Green Horizons. We will have a Green Horizons representative visit your property and confer with you. Any repair by outside parties not authorized by Green Horizons will not be credited.

10. Limitation of Liability

Important: Please read this section carefully as it limits our liability.

Service Warranty

We stand behind our work. If you're not satisfied with our services, contact us within 7 days, and we will make reasonable efforts to address your concerns at no additional charge.

Liability Limitations

To the maximum extent permitted by law:

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service that gave rise to the claim
We are not liable for damage to unmarked or improperly marked sprinkler heads, utilities, or landscape features
We are not responsible for damage caused by hidden defects, soil conditions, disease, or pests beyond our control
We are not liable for consequential, indirect, incidental, or punitive damages
Weather-related service delays do not constitute a breach of these Terms

Snow Removal Liability

Green Horizons is not responsible for damage or normal wear and tear of plowed driveway surfaces. We are not liable for damage to property within 4 feet of any plowable surface (excluding the house or garage structure itself), including but not limited to:

Landscaping and gardens
Sidewalks and steps
Outdoor lighting
Sprinkler systems
Retaining walls

Insurance

Green Horizons maintains general liability insurance. In the event of property damage caused by our negligence, claims should be submitted within 30 days of discovery.

11. Lawn Care Results and Expectations

While we use professional-grade products and best practices, lawn care results depend on many factors outside our control:

Soil Conditions: Soil quality, pH, compaction, and drainage affect results
Weather: Drought, excessive rain, extreme temperatures, and other weather conditions impact lawn health
Irrigation: Proper watering is essential for optimal results
Pest and Disease: Some lawn diseases and pests may require specialized treatment beyond standard programs
Time: Lawn improvement programs may take several months to show full results

We will work with you to address concerns and adjust treatment plans as needed, but we cannot guarantee specific results or timeframes.

12. Website Use and AI Chatbot

Acceptable Use

You may use our website for lawful purposes only. You agree not to:

Use the site in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to our systems or networks
Transmit viruses, malware, or other harmful code
Scrape, harvest, or collect data from our website using automated tools
Misuse our AI chatbot or attempt to manipulate its responses

AI Chatbot Disclaimer

Our AI-powered chatbot is provided for convenience and general information purposes. While we strive for accuracy:

Chatbot responses may not always be accurate or complete
The chatbot does not replace professional lawn care consultation
For specific service questions, please contact us directly
Do not share sensitive personal information in chatbot conversations

13. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Green Horizons Lawn Care or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

14. Dispute Resolution

Good Faith Resolution

If you have a concern or complaint about our services, please contact us immediately. We are committed to resolving issues quickly and fairly through direct communication.

Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Dakota County, Minnesota.

15. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

Green Horizons, Inc.

12201 River Ridge Blvd
Burnsville, MN 55337

Email: customerservice@green-horizons.com

Hours:
Monday - Thursday: 8:00 AM - 4:00 PM
Saturday: 9:00 AM - 4:00 PM
Friday & Sunday: Closed

Thank you for choosing Green Horizons Lawn Care. We've been proudly serving the Twin Cities community since 1988, and we look forward to helping you achieve the beautiful, healthy lawn you deserve.